Frequently Asked Questions
💻 General
Q: What kind of products do you offer?
A: A wide range of custom and ready-made items including:
- Digital art & illustrations
- Printed & physical art
- Flyers & marketing materials
- Logos & branding design
- Custom handmade jewelry
Q: How can I place an order?
A: Simply add your desired item(s) to your cart and proceed to checkout. For custom orders, please refer to the directions on the "Commissions" page and submit a request directly via the “Contact” page.
🎨 Digital Art, Flyers & Logos
Q: How will I receive my digital product?
A: Digital files are delivered via email or download link once your payment is confirmed and the work is complete.
Q: What file formats do you offer?
A: Common file formats include PNG, JPEG, PDF, and PSD (Photoshop). Please include your preferred format when ordering.
Q: Can I request revisions on a digital product?
A: Yes! Most custom digital orders include up to 2 free revisions during the sketch part of the process. Additional edits, after rendering, may incur a small fee.
Q: Do you offer commercial rights?
A: Yes — commercial rights are available for an additional fee. Please mention intent for commercial use when placing your order.
🖼️ Physical Art
Q: Do you ship internationally?
A: No, not at this moment.
Q: What’s your turnaround time for physical art?
A: Most orders ship within 7–10 business days, depending on complexity and current volume.
Q: Will my art come framed?
A: Framing is optional and available for an added cost.
💎 Custom Jewelry
Q: How do I request a custom jewelry piece?
A: Fill out a commision request through the "Contact" page. We’ll get back to you with design options and pricing.
Q: How long does it take to make and ship custom jewelry?
A: Please allow 1–2 weeks for production, plus shipping time. Rush options may be available on request.
Q: Are your materials hypoallergenic?
A: We use a variety of materials, many of which are hypoallergenic. If you have sensitivities, let us know and we’ll accommodate your needs. I offer clip-on's as well!
💸 Payments, Refunds & Policies
Q: What payment methods do you accept?
A: We accept PayPal, Zelle, and Stripe.
Q: Can I cancel or change my order?
A: Cancellations are allowed within 24 hours of purchase for non custom orders. Minor changes are allowed within the first 24 hours for customs.
Q: Do you accept returns or offer refunds?
A:
- Digital items: Non-refundable due to their nature.
- Physical items: Eligible for return within 7 days of delivery (buyer pays return shipping).
- Custom items: Generally non-refundable, but please reach out if there’s an issue — we want you to be happy!